Shipping Policy

1. Processing Times

We process orders quickly to get your products to you as soon as possible. Order processing begins after payment confirmation and inventory verification:

• In-Stock Items: 1–2 business days processing time
• Ink Cartridges: Same business day processing for orders placed before 2 PM CST
• Printer Equipment: 2–3 business days for printer setup and testing
• Special Orders: 5–7 business days for items ordered from manufacturer
• Custom Configurations: 3–5 business days for customized products

Order Cutoff Times

• Standard Items: Orders placed by 2:00 PM CST Monday–Friday
• Express Orders: Orders placed by 12:00 PM CST for next business day shipping
• Weekend Orders: Processed on the next business day (Monday)

2. Shipping Methods & Costs

Domestic Shipping (United States)

Large Item & Freight Shipping

• Standard Freight: Curbside delivery for items over 40 lbs – $49.99
• Liftgate Service: Driver assistance to ground level – Additional $35
• Inside Delivery: Delivery to first floor – Additional $75
• White Glove Service: Unpacking and setup – Additional $149

3. Geographic Coverage

Domestic Coverage

• All continental United States (lower 48 states)
• Alaska and Hawaii (additional shipping charges apply)
• Puerto Rico and US Virgin Islands
• Military APO/FPO addresses

International Shipping

Currently, we only ship within the United States and its territories. International shipping is not available at this time.

4. Order Tracking & Delivery

Tracking Information

• Email confirmation with tracking number
• Real-time tracking updates via email or SMS (optional)
• Estimated delivery date & time window
• Delivery confirmation notification

Delivery Requirements

• Signature Required: Orders over $500 require adult signature
• Business Addresses: Faster delivery to commercial locations
• Residential Delivery: Additional fees apply for large items
• Safe Drop: Available for orders under $100 at customer request

5. Shipping Restrictions

Items We Cannot Ship

• Hazardous materials or chemicals
• Items prohibited by carriers
• Oversized items exceeding limits
• Products requiring special permits or licenses

Address Restrictions

• We cannot ship to PO Boxes for large items
• Some remote areas may have limited delivery options
• Additional charges apply for delivery to Alaska and Hawaii
• Military APO/FPO addresses are limited to standard shipping

6. Delivery Issues & Claims

Lost or Damaged Packages

If your package is lost or damaged during shipping:

• Contact us within 48 hours of expected delivery
• We'll initiate a carrier investigation immediately
• Replacement items will be expedited at no charge
• Full refund available if replacement is not desired

Delivery Delays

Shipping delays may occur due to:

• Severe weather conditions
• Carrier service disruptions
• High volume periods (holidays)
• Incorrect or incomplete address information

7. Customer Responsibilities

Accurate Shipping Information

Customers are responsible for providing:

• Complete and accurate shipping addresses
• Correct phone numbers for delivery coordination
• Special delivery instructions when necessary
• Availability during scheduled delivery windows

Package Inspection

Upon delivery, please:

• Inspect packages for visible damage before signing
• Note any damage on the delivery receipt
• Report damaged items within 48 hours
• Retain all packaging materials for potential returns

8. Contact Information

For shipping questions or concerns, please contact us:

• Company: Printify Solution LLC
• Location: 2664 NARCISSA RD PLYMOUTH MTNG, PA 19462.
• Email: contact@printifysolutionllc.com
• Phone: 1-800-260-2927
• Business Hours: Mon–Fri, 8:00 AM–8:00 PM CST